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Return Policy

RETURN POLICY

Returns must be received within 30 days of receiving your order. Returns must be in original, unused condition with tags ATTACHED and a copy of or the original invoice included. We will cover return shipping costs as well as the replaced product. Store credit will be given for the purchase price of all eligible returned merchandise. Store credit may then be used to purchase that same item in a different size or a completely different item. We do not issue refunds or process exchanges. Store credit never expires.

All return merchandise must be mailed to:

POETIC KIDS
ATTN: Returns
2735 Marsh Wren Circle
Longwood, FL 32779                                                    

DEFECTIVE OR DAMAGED MERCHANDISE

We pride ourselves on our reputation for personal customer service and quality products. We personally inspect all items before we ship to our customers but if you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. After 3 days we are unable to accept returns on defects. Full refunds will be given for any defective merchandise. Please contact us at sales@poetickids.com to receive your personal return/exchange authorization number. Once the return authorization number is issued we allow 4 days to ship the return.

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